frequently asked questions

Who owns Chalé Socks?

We aims to become a socially conscious brand through our OneChalé model, for every pair of Chalé Socks sold some proceeds go into support for underprivileged Children. OneChalé will be launched in October 2020.

If you would like to lend your support to OneChalé project, please email us: onechale@chalesocks.com

 

Socks Sizes?

Men sizes US 7-13, UK 6.5-12.5, EU 40-46
Women sizes US 5-10 , UK 3-8, EU 36-41

 

What currency do you charge?

Our prices are currently in (GHS) Ghana Cedis equivalent of all major currencies.
We’re working on international versions of Chalesocks.com in order to provide a more personalised experience for each country.

If you have any concerns please get in touch with us and we’ll take care of you hello@chalesocks.com 🙂

 

Mode of Payment

Customers resident in Ghana may pay via MTN MobileMoney (MoMo), Bank transfer, or Card payment online.
We accept International payment:  Visa, MasterCard & American Express, etc. The instructions will show up at the check out page.

PayPal option will be restored in the future.

 

Shipment & Delivery

Shipment
We ship nationwide (Ghana), all African countries and worldwide. International orders has two shipping options: Registered mail delivery & EMS delivery service. All options provide tracking details for your parcels.

Delivery
We process all orders within 1 business day. Nationwide wide delivery takes 1 business day to arrive. International delivery generally takes between 1-3 weeks to deliver, while express orders takes between 3-5 business days. All international shipments are tracked.
Please keep in mind delivery timelines are estimates and depend on the local postal service in your country.

 

What is the shipping charge for international orders?

1. Registered mail: Free Shipping Worldwide / 1-3 to deliver
2. EMS Express Shipping: Choose express shipping / 3-5 business days to deliver

 

Chalé Socks discounts

To get discounts, sign up for our mailing list and enjoy discounts and special offers.

How should I wash my socks?

To gain the maximum amount of life out of our socks we recommend that you follow these wash instructions:

1. Turn socks inside out

2. Wash your socks together with no other laundry on a low cycle with cold water and minimal detergent.

3. Hang dry for the best results or if necessary place them in the dryer on a light tumble.

Where are the socks made?

Chalé Socks are Designed In Ghana, in our HQ Studio in Tema.

Manufacturing is currently done by expert sock makers in Turkey, with strict adherence to ethical values. We aim to set up production in Africa in the near future.

What are your socks made of?

Chalé Socks are composed combed cotton, polyester, polyamide and spandex. Material composition varies based on type of socks.

Returns & Refund

Returns

Any unopened pair may be returned within 30 days from the time of receipt. Please note, shipping costs not included.If you have any questions, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Refunds

Contact us at hello@chalesocks.com and we’ll look into the matter straight away! As a rule of thumb we will refund the cost of the faulty pair of socks from your original order. Shipping costs are not included.

Bulk Order

If you’d like to make a bulk order for a Shop /Family/Corporate Events/ Weddings etc. We’d love to chat ! Drop us a line, we will provide tailored packages to fit.  hello@chalesocks.com

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Launching this OCTOBER!

Our goal is to generate 1,000,000 smiles by ensuring every purchase goes to support a needy child.

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hello@chalesocks.com
+233 302 906 839

Yes, we ship to Canada!

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